Exceeding expectations 'pays off'
Are you doing everything possible in order to meet the expectations and desires of your customers? Well it appears that one firm is and it's certainly paying off for them.
Bristol-based 3663 Catering Equipment Services has been presented with an Investors in Excellence at the annual Midlands Excellence Conference.
Collecting the accolade, depot general manager Lee Morton points out it is an indicator of "how committed we are to excellence throughout our business".
Mr Morton adds the firm was praised for its "inclusive people culture", in developing workers' skills and offering opportunities for feedback to be given.
"Consistently exceeding our customers' expectations and continually developing our employees' skills grows success within the business and drives profit," he states.
But this is not the first time that a commitment to customer service has been praised.
Eat Out magazine reported that Tim Price and Amanda Bargate, who run The Porter Cottage pub in Sheffield, recently won TCG's service and standards prize in the pub operator's annual awards ceremony.