About HospitalityGEM


About Us

HospitalityGEM uses performance measurement and customer engagement tools to help hospitality businesses to grow sales and build their reputation.

 

It is the Business-to-Business trading brand for The Mystery Dining Company which has been working with leading hospitality businesses for a decade.

Today we help well over 1,000 restaurants, pubs, hotels and caterers to monitor their operation, listen to their customers and learn from the results. Although based in the UK, we have a network spanning 20 countries.

We have a brilliant team of about 30 people based in Bath, all working together to help our clients to grow sales and build their reputation. Browse the pages in this section to learn more about our sub teams of  administrators, analysts, developers, managers and other helpful people.

Our team spend every day talking about real experiences in your sector. Our substantial database of measurements and industry insights translates to an unrivalled depth of knowledge which we can leverage to fuel our clients' business success. It really matters to us that you can trust and depend on our advice and the quality, depth and speed of our reports and systems.

We are immensely proud of the team we have built over the years and the dedication and flexibility they show to both our business and those of our clients.

If you would like to explore how we can help your business, please either complete and send a short enquiry form or call our New Projects team on +44 (0)1225 470999.

Our experience:

Restaurants

Pubs & Bars

Hotels & Venues

Catering & Events

Our Teams:

New Projects Team

Business Support

Analysis Team

Software Team

"To have the reassurance that the HospitalityGEM team was monitoring everything from a customers’ perspective is a huge support for myself and all our staff. We were able to constantly respond to issues on the racecourse and deliver the best possible day out for a customer and this is the lifeblood of any successful business."

Director, Ascot Hospitality