HospitalityGEM uses performance measurement and customer
engagement tools to help hospitality businesses to grow sales and
build their reputation.
It is the Business-to-Business trading brand for The Mystery
Dining Company which has been working with leading hospitality
businesses for a decade.
Today we help well over 1,000 restaurants, pubs, hotels and
caterers to monitor their operation, listen to their customers and
learn from the results. Although based in the UK, we have a network
We have a brilliant team of about 30 people based in Bath, all
working together to help our clients to grow sales and build their
reputation. Browse the pages in this section to learn more
about our sub teams of administrators, analysts, developers,
managers and other helpful people.
Our team spend every day talking about real experiences in your
sector. Our substantial database of measurements and industry
insights translates to an unrivalled depth of knowledge which we
can leverage to fuel our clients' business success. It really
matters to us that you can trust and depend on our advice and the
quality, depth and speed of our reports and systems.
We are immensely proud of the team we have built over the
years and the dedication and flexibility they show to both our
business and those of our clients.
If you would like to explore how we can help your
business, please either complete and send a short enquiry form or call our
Projects team on +44 (0)1225 470999.