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Your partner in Guest Experience Management

Services - GEMvisits

Mystery Guest Programmes

Improve guests' experience with detailed insights

Services - GEMdirect

Guest Feedback & Engagement

Capture valuable feedback and drive positive engagement

Services - GEManalysis

Hospitality Intelligence

Turn your information into smart business decisions

Services - GEMacademy

Learning Management

Deliver and track all your learning in one advanced portal

Sticks n Sushi Dim t Brunning and Price 411 Brasserie Blanc Malmaison Geronimo Inns Chef & Brewer Aubaine Turtle Bay Ascot Cabana
Leon Rockfish 411 Sodexo Boston Tea Party Le Bistrot Pierre Wildwood
Youngs Giraffe Carluccios Spirit Food & Fuel Hard Rock Cafe Tampopo Brownsword Flaming Grill
Prezzo 411 Peach Pubs 411 Wagamama Apprentice1st Chimichanga HIT Cleaver
View Case Studies
Chart Image - Hospitality Benchmark - Ops Challenges

Asked to identify their biggest ops challenges, 87% of business leaders pick the need to deliver a high quality customer experience

How do you measure up?
Chart Image - Hospitality Benchmark - Insight Leadership

Only 21% of business leaders think they lead the way in their customer insight

How do you measure up?
Chart Image - Hospitality Benchmark - Experience Quality

88% of leaders rate overall quality of customers’ experience as a very important driver of choice when eating out

How do you measure up?
Chart Image - Hospitality Benchmark - Return Visits

79% of business leaders say that their top marketing priority is encouraging repeat visits from existing customers

How do you measure up?
Chart Image - Hospitality Benchmark - Guest Insight

83% of hospitality businesses believe they lag behind when it comes to guest insight

How do you measure up?
Chart Image - Hospitality Benchmark - Tracking Customer Feedback

33% of hospitality businesses rated ‘Tracking Customer Feedback’ as the most important marketing activity this year

How do you measure up?
Chart Image - Hospitality Benchmark - Back-office Technology

54% of hospitality businesses believe that technology is set to drive efficiencies in back-office systems

How do you measure up?
Services - Hospitality Expertise

Hospitality Expertise

We only work with hospitality businesses so we understand the challenges specific to your sector.

Services - Hospitality Support

Hospitality Support

We are genuinely interested in the success of your hospitality business - it's what makes ours tick.