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Your partner in Guest Experience Management

Services - GEMvisits

Mystery Guest Programmes

Use detailed reports to deliver amazing experiences

Services - GEMdirect

Guest Feedback & Engagement

Capture valuable feedback and drive positive engagement

Services - GEManalysis

Hospitality Insights & Dashboards

Use your data to trigger decisions, actions & insights

Services - GEMacademy

Learning Management

Deliver and track all your learning in one advanced portal

Chef & Brewer Village Hotels Ping Pong Brasserie Blanc 503 Geronimo Inns Malmaison Turtle Bay Sticks n Sushi Tiger Bills Dim t Brunning and Price 411 Cabana
TGI Fridays Everyman Bath Ales Leon Rockfish 411 Sodexo Boston Tea Party Le Bistrot Pierre Wildwood
Carluccios Youngs Giraffe Hard Rock Cafe Empire Cinemas Food & Fuel Spirit Tampopo Brownsword Flaming Grill Ascot
Wagamama Peach Pubs 411 Prezzo 411 Chimichanga TexMex HIT Cleaver Apprentice1st
View Case Studies
Chart Image - Hospitality Benchmark - Ops Challenges

Asked to identify their biggest ops challenges, 87% of business leaders pick the need to deliver a high quality customer experience

How do you measure up?
Chart Image - Hospitality Benchmark - Insight Leadership

Only 21% of business leaders think they lead the way in their customer insight

How do you measure up?
Chart Image - Hospitality Benchmark - Experience Quality

88% of leaders rate overall quality of customers’ experience as a very important driver of choice when eating out

How do you measure up?
Chart Image - Hospitality Benchmark - Return Visits

79% of business leaders say that their top marketing priority is encouraging repeat visits from existing customers

How do you measure up?
Chart Image - Hospitality Benchmark - Guest Insight

83% of hospitality businesses believe they lag behind when it comes to guest insight

How do you measure up?
Services - Hospitality Expertise

Hospitality Expertise

We only work with hospitality businesses so we understand the challenges specific to your sector.

Services - Hospitality Support

Hospitality Support

We are genuinely interested in the success of your hospitality business - it's what makes ours tick.